For any integration firm, process is crucial in all areas of your
business — from sales to installation to accounting. A well-defined process can even help identify potential risks early in the project lifecycle to help your team anticipate and mitigate challenges. Spreadsheets and to-do lists holding hands isn’t a process that you can build a business around. While implementing process can be challenging because it requires a thorough examination of your business operations, the results are worth the effort. We chatted with Jason Sayen, process architect at I Am Sayen, Doug Greenwald, owner of ProjX360 and HTA Certified integration firm Creative Sound & Integration, and Ryan Thomson, process implementation at ProjX360, to understand key areas where AV integrators can change their thinking or improve their processes for better business and greater profitability.